New Hair Graft honoured with prestigious international award for customer service excellence from WhatClinic
- New Hair Graft
- Feb 5
- 2 min read
An international recognition for hair restoration in Mauritius
New Hair Graft, a center of excellence specializing in hair restoration in Mauritius, has received an international distinction awarded by WhatClinic, a leading organization that connects patients with high-quality clinics in more than 135 countries.
This award recognizes New Hair Graft’s ongoing commitment to medical excellence, the quality of the patient journey, and overall patient satisfaction, both locally and internationally.
WhatClinic: a global reference in the evaluation of medical clinics
WhatClinic is recognized as one of the most reliable platforms for comparing healthcare providers worldwide. Often described as the “TripAdvisor of the medical sector” WhatClinic stands out for its strict standards of transparency and the authenticity of patient reviews.
Evaluations are based on verified reviews, ensuring reliable information for patients seeking high-quality medical care.
The ServiceScore™: a demanding algorithm focused on patient experience
The award granted to New Hair Graft is based on the ServiceScore™, an exclusive algorithm developed by WhatClinic.
This score analyzes several key criteria:
Quality of reception and communication
Patient-perceived results
Value for money
Responsiveness and efficiency in handling inquiries
Overall quality of the patient journey
This methodology makes it possible to evaluate clinics in an objective, measurable, and continuous way, going beyond isolated or one-off reviews.
A true seal of trust for New Hair Graft
For New Hair Graft, this award represents a true seal of trust, attesting to the quality of its medical services and patient support.
This distinction confirms the center’s position as a reference in hair transplantation in Mauritius, capable of meeting the expectations of a local, regional, and international patient base.
A recognition dedicated above all to patients
Dr Arthur Movsisyan, a hair restoration surgeon, co-founder of New Hair Graft alongside Dr Daoud Ingar, and the only active member of the ISHRS (International Society of Hair Restoration Surgery) in Mauritius, wished to highlight the central role of patients in this achievement:
“It is thanks to our patients that we received this WhatClinic award. This distinction strengthens our determination to offer a care pathway where physical and emotional well-being are an absolute priority.”
New Hair Graft: a sustainable vision of medical excellence
Beyond international recognition, this award reflects the philosophy of New Hair Graft:
placing people, attentive listening, and medical ethics at the heart of every hair restoration project.
It also confirms the center’s ambition to maintain high standards, both medically and relationally, within a secure and transparent environment.
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